[Solution]. Design a training evaluation for the ADAPP. The training evaluation must be both summative (Has ADAPP led to an increase in the desired supervisory behaviours and to a decrease in employee absence and work- place accidents and injuries?) and formative (What aspects of the training program, if any, should be improved?). 2. What model or models of training evaluation would seem appropriate in this case? Explain your answer. 3. What variables should be measured and how should this be done? a. Determine the main variables to measure. b. Determine the information to be collected to address potential improvements to the program, if necessary. 4. What data collection design or designs would you consider most appropriate for the evaluation? Explain your reasoning.

For a training evaluation of the ADAPP, a summative and formative evaluation design would be most appropriate. Summative evaluations measure the effectiveness of the training program by examining whether or not it has led to an increase in desired supervisory behaviours and a decrease in employee absence and workplace accidents/injuries. Formative evaluations identify what aspects of the program could use improvement in order for it to be more effective.

The main variables that should be measured include pre-training assessment data such as knowledge, skills, abilities and attitudes; post-training assessments such as improved knowledge, skills, abilities, attitude changes; supervisor performance feedback on staff (e.g., increased compliance with safety protocols); employee absence rates; workplace accident/injury rates; and customer satisfaction surveys which may indicate how well employee knowledge is being applied when interacting with customers.

A mixed methods approach would be best for collecting this type of data as it combines both quantitative (numerical) data from surveys and tests with qualitative (narratives) data through interviews or focus groups conducted with supervisors who have gone through the program as well as employees whose supervisors have been trained via the ADAPP. This will provide insight into potential areas where improvements can be made to make the program even more successful.

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