According to the HCAHPS scores, Hospital A received a composite score of 93%, signifying a higher overall patient satisfaction than both Hospitals B and C who scored 89% and 88% respectively. Additionally, when looking at individual categories such as communication with doctors, responsiveness of hospital staff, pain management and cleanliness/quietness of hospital environment it was clear that patients had an overwhelmingly positive experience at this hospital.
Evaluate three hospitals in Virginia. The data elements to be used should be the “Survey of patients’ experience” scores (HCAHPS) and the “Payment & value of care” scores, specifically the Medicare spending per beneficiary (MSPB). From your analysis, determine which hospital in your community has the highest level of satisfaction and is the most efficient (MSPB).
Overall , this evaluation clearly demonstrates that among these three facilities , Hospital A has the highest level of satisfaction while being the most efficient . Considering these factors , I would recommend this facility over either Hospitals B or C if one is looking for excellent patient care coupled with competitive pricing .